The Problem

An unfortunate feature of all organizations is the tendency for errors to occur, or for procedures not to be followed correctly, especially where people interface with a process. Our employees are our greatest strength and, at times, our greatest weakness. You can buy sophisticated machinery or create the very best processes that your most talented managers can develop, and yet you will be at the mercy of the imperfections of the people you employ to man your equipment, follow your procedures, and run your business.

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